Graduate Support Engineer

Cardiff

Company Description

Aforza is a groundbreaking, fast-growing cloud company focused on transforming the Consumer Goods industry. Backed by key Silicon Valley investors and built-in partnership with Salesforce, the worldwide leader in cloud business applications, Aforza helps Consumer Goods companies drive significant positive commercial transformation.

At Aforza, our values and culture are aligned with how we see the world, and our commitment goes way beyond building great cloud solutions. Yes, we want to build applications that our users love, but we also want to make the world a better place. We not only enable our clients to be more efficient and effective but are also building meaningful partnerships focusing on helping our clients reduce waste by providing best in class intelligence and automation wherever they conduct their business.

Job Description

Aforza is looking for a Graduate Support Engineer to join our talented Technical Support team. You will be responsible for working with customers to quickly solve the problems they face in using our cloud-based solutions. You will do this by applying your intimate knowledge of Aforza’s application coupled with the expert Salesforce coding skills you will have developed.

As your experience increases, your responsibilities will grow to support our Managed Services team who undertake continuous work for our customers in performing configuration of the Aforza application to increase the benefits they gain from our solution.

As time goes by, and your skills develop, further career opportunities will open up to you. This may be through a move into our Professional Services team who run projects to implement Aforza for new customers, or perhaps into our R&D team who design and develop the core software that runs our customers’ businesses.

Along the way you will receive training and mentorship from highly skilled Engineers and Consultants who are experts in the Aforza application and Salesforce platform technologies. We fully expect you to achieve all of the necessary Aforza and Salesforce certifications along the way.

Requirements

Be the first point of contact for customers facing challenges with our products, helping them solve things quickly and efficiently.
Leverage your strong technical and functional skills, helping create and deliver effective resolutions.
Assist customers in troubleshooting their custom Salesforce code, integration, and implementation of Aforza products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
Developing and maintaining technical expertise in assigned areas of Aforza product functionality.
Maintain up-to-date Salesforce platform knowledge and certification, including but not limited to Administrator, Platform App Builder and Platform Developer.
We’ll show you how to do all this (and more) as you play an integral role in the success and growth of the business at an exciting time in its history.

Qualifications

You are someone with:

A 2:1 or higher in Computer Science or a closely related degree. Note, this is a highly technical role and will require a degree qualification of this type as a foundation upon which to develop.
Previous experience of having undertaken significant coding activities. This should involve object-orientated programming languages (similar to Salesforce’s Apex) such as Java or C#. This may have been achieved through internships or work experience or perhaps a complex university project. You will need to be prepared to discuss / demonstrate this in depth.
Strong verbal and written communications skills.
An excellent team player who is also comfortable working independently.
Having a strong work ethic, initiative, and drive.

Salesforce (the platform on which Aforza is built) is renowned for its industry leading online learning resource, called Trailhead, which is available at no cost. It is a valuable resource for individuals seeking to develop their Salesforce skills, earn certifications, and advance their careers in the Salesforce ecosystem.

In applying for this role it would be advantageous for you to review the Trailhead material relating to Salesforce’s most basic certification, Salesforce Associate https://trailhead.salesforce.com/en/credentials/associate. Note, you don’t need to take the exam, we’ll help you achieve all of those valuable certifications once you’re on board.

Benefits

There are plenty of good reasons to start your career at Aforza. Here are a few:

Salary - competitive salary
Share Options - enrolment in the company’s Share Option Scheme
Annual Leave - 25 days of entitlement
Private Health Cover
Life Insurance
Pension - Group Personal Pension Scheme with employer contribution

Want to apply?

Thanks very much for considering Aforza!